Slim Plus condensed

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

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Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

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This topic is: resolved

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 09/10/2015 at 5:34 pm #346373
    Colleen Brown
    Participant

    Hello Steven, I purchased the pro software and when originally installed the slim plus was showing the “condensed” version with the drop down views of individual people. I did updates to plugins yesterday and now it’s not showing as condensed. I’ve spent many hours checking settings, turning plugins on and off and googling answers. If you could please make suggestions as to how I can return the entries to the slim plus condensed view that would be wonderful. Directory is at annex.snu.edu but that may not be helpful.

    Many thanks for any assistance!

    Colleen Brown

    09/10/2015 at 6:02 pm #346374
    Colleen Brown
    Participant

    Full url is http://annex.snu.edu/faculty-staff-directory/

    09/10/2015 at 6:10 pm #346375
    Steven Zahm
    Keymaster

    @ Colleen

    The issue is being caused by a fatal javascript error introduced by the theme. When a fatal javascript error happens, all scripts after that error will not run. This is breaking Connections and well as a few other plugins on your site.

    You can view this error yourself by loading the page in Chrome, hitting the F12 key and then clicking the Console tab. The error Uncaught TypeError: $(...).doubleTapToGo is not a function is coming from the theme in the global.js file on line 45.

    There’s not really anything I can do about this error… The dev of the theme has a support page, they should be able to fix the bug in the theme.

    I hope this helps! Let me know.

    09/10/2015 at 6:14 pm #346376
    Colleen Brown
    Participant

    Thank you for your prompt response! Going to go find a new theme!

    09/10/2015 at 8:37 pm #346386
    Steven Zahm
    Keymaster

    @ Colleen

    Glad to help!

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

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Viewing 5 posts - 1 through 5 (of 5 total)

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