Field Titles not displaying

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • 03/21/2014 at 11:39 am #283022
    Zachary
    Guest

    Hello,

    We had a similar issue over a month ago and solved it, but it has appeared again, in a different form.

    The first time this occurred we had to manually modify the cn_path location and provide appropriate permissions for the cache directory.

    Not sure what has caused the problem to reappear, but this time I have discovered the Tinthumb error reported by others.

    I have followed your suggestions in the post and have found this error in the chrome console for all the images (hundreds):

    Failed to load resource: the server responded with a status of 400 (Bad Request) http://www.mammacare.com/wp-content/plugins/connections/includes/libraries/…wp-content/connection_images/Bradshaw_Dianah_original.jpg&h=130&w=100&zc=1

    You had mentioned in the post that it is a permissions issue, but did not say how to remedy it.

    Thanks,

    Zach

    03/23/2014 at 5:05 pm #283208
    Steven Zahm
    Keymaster

    @ Zachary

    Can you share a link to the directory so I can see the exact error messages? And so I can try other URL combinations to see if I can provide exact advise to fix this for you?

    Something to try…

    Change the permissions of the following folders and files to 767:
    ../wp-content/connection-images/
    ../wp-content/plugins/connections/cache/
    ../wp-content/plugins/connections/cache/index.html

    If that does not do it, try:

    Add the following to the timthumb-config.php file found here:

    ../wp-content/plugins/connections/includes/libraries/timthumb/

    This is what you need to add, make sure to change the doc root accordingly:

    define ('LOCAL_FILE_BASE_DIRECTORY','/my/doc/root/');

    What '/my/doc/root' will be, will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content on will NOT be part of the doc root.

    Hope that helps!

    03/27/2014 at 10:06 am #283554
    Zachary DeLand
    Participant

    Here is the link: http://www.mammacare.com/graduates/

    I have made all the file permission changes, still no luck…

    The document root I applied was the same one when it worked before:
    define (‘LOCAL_FILE_BASE_DIRECTORY’,’/opt/bitnami/apps/wordpress/htdocs/wp-content/’);

    03/27/2014 at 11:10 am #283558
    Steven Zahm
    Keymaster

    @ Zachary

    This issue is definitely the doc root…

    Do not include /wp-content/ in the doc root as that will definitely not be part of it. Try this instead:

    ('LOCAL_FILE_BASE_DIRECTORY','/opt/bitnami/apps/wordpress/htdocs/');
    03/27/2014 at 12:03 pm #283566
    Zachary DeLand
    Participant

    That definitely helped, once the thumbnails are cached, they will appear on refresh.

    Is it possible to get the thumbnails to appear without being cached first? or requiring a refresh to render the cached thumbnails?

    I’m concerned that visitors may not realize they have to refresh at least once before they see the thumbnails.

    Thanks

    03/27/2014 at 12:23 pm #283569
    Steven Zahm
    Keymaster

    @ Zachary

    Not sure I understand … the user will not have to refresh to see the thumbnail. Maybe the browser cache needed to be updated after the doc root issue was sorted.

    I visited every page within your directory and did not have to refresh once in order to view the thumbnail.

    Hope that helps!

    03/28/2014 at 3:06 pm #283635
    Zachary DeLand
    Participant

    You are correct!

    Excellent support! Thanks!

    03/30/2014 at 11:36 am #283981
    Steven Zahm
    Keymaster

    @ Zachary

    If you have a moment, I would truly appreciate a review as they really do make a difference. Many thanks in advance!
    http://wordpress.org/support/view/plugin-reviews/connections

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

You cannot reply to this support topic. Please open your own support topic.