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- This topic has 11 replies, 3 voices, and was last updated 13 years, 3 months ago by
Steven Zahm.
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AuthorPosts
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05/13/2013 at 5:03 pm #259742
christina809
ParticipantHi Steve,
My Form is submitting, but it’s not making it into the database. Forms is installed, but I’m not seeing a tab in the settings. I’ve tried deactivating all other plugins, but that doesn’t help. I’m at a loss as to what the problem is.
Thanks!
Christina05/14/2013 at 8:14 pm #259834Steven Zahm
Keymaster@ christina809
Can you share a link to the page where you have Form? Also, can you attach a screenshot of the Connections : Settings admin page?
05/15/2013 at 8:42 am #259871Christina
GuestSure. The page is here:
http://www.churchhill.org/working/submit-your-business/And the screenshot is here:
http://iostudio.net/form.jpgTHanks for your assistance!
05/15/2013 at 11:18 am #259903Steven Zahm
Keymaster@ christina809
I have to admit, I’m at a loss. Can I get a temp admin account so I can take a closer look? Details can be posted here as a private reply.
05/15/2013 at 12:21 pm #259930Christina
GuestI don’t see the private reply option. What email can I send the access to? helpdesk? wordpress?
05/15/2013 at 12:52 pm #259935Steven Zahm
Keymaster@ christina809
You need to be logged in to see the private reply.
05/15/2013 at 12:55 pm #259937christina809
ParticipantThis reply has been marked as private.05/16/2013 at 3:01 pm #260111Steven Zahm
Keymaster@ christina809
Ok, I logged in and my test submission that I made yesterday was in the Moderate queue and I just tested again. It seems to be working fine. Is there something specific that is not working?
05/16/2013 at 3:03 pm #260114Steven Zahm
Keymaster@ christina809
I do see that the settings tab is missing though…
05/16/2013 at 3:14 pm #260119Steven Zahm
Keymaster@ christina809
The reason the settings tab was not there was because you were running one of the versions I released early last year. I installed the updated version and everything seems fine.
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AuthorPosts
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