[Steven Zahm]

@ Jennai

re: I cannot find this license key ANYWHERE in my account. I know others have had this issue and you have gone into their accounts and manually added the licenses.

Yes, unfortunately this happens. The issue is I add items to the bundle you purchased as I create new items for the bundle. The system doesn’t handle this well, yet. What happens is the license key is not generated automatically until the next renewal payment. But I can do it manually and do when asked. Without the support license key you are still able to download and use the item. It will function without the key being activated. The downside, a big one, in my opinion, is that you will not receive the in admin updates automatically so you have to apply them manually.

Hope that explains it thoroughly and helps!

[Steven Zahm]

@ Jennai

Are you using WordFence and have the Falcon Cache feature enabled? If you are, this is code that is being run per their documentation to clear the cache.

https://docs.wordfence.com/en/Falcon_Cache#Clearing_the_cache

This was added in the last update so changes made in Connections will trigger the clear cache so the change will be shown on the site immediately instead of waiting for the page cache to refresh.

My guess is the code they gave in their documentation is incorrect.

Here’s what you can do to fix it…

• Login into your site with FTP.
• Navigate to the ../wp-content/plugins/connections/includes/folder.
• Edit this file inc.plugin-compatibility.php
• Change this line: include 'wp-load.php';
• To this: //include 'wp-load.php';
• Save the file.
• Upload to the folder overwriting the original.

That should fix it. Let me know.

[Steven Zahm]

@ Jennai

Random Order plugin??? There is not a plugin for Connections with that name.

• Are you certain you are trying to activate something for Connections? What is the exact name of the item you are trying to activate?
• The error message, what is it, exactly?

If you are trying to activate a support license key for a Connections addon, the error message, it sounds like it could be this one; “Bundle license keys can not be activated. Use item license key instead.” But honestly that is just guessing without any details.

If that is the error message, you need to use the individual item license key when activating, not the bundle license key. Here’s a FAQ that explains how to find your support license keys. And here’s a FAQ that explains how to activate your support license keys.

[Steven Zahm]

@ Jennai

re: Everything worked before, but now they bundled items don’t work. Please advise,

I can help, but you’ll need to give me a little more detail on the issue you are experiencing.

[Steven Zahm]

@ Lynette

Sorry, the only solution I can think of is to turn off the back link so users will use the back button on their browser.

[Steven Zahm]

@ kori

Seeing as you have the admin blocked to subscribers, yes, you’ll need the Form extension so they can edit their entries on the site’s frontend.

Visit, the Link doc for configuration. You’ll want to enable the “View My Directory Entry” and “Edit My Directory Entry” list actions as explained in the instructions. With Form installed, those links will resolve to the frontend form instead of the admin.

Hope that helps!

[Steven Zahm]

@ Steve

Looks like the updates are block too. In fact, the update notice does not even show and one should for ROT13. It’s still the current version, I simply changed the version number so the update should be shown.

I see you use BackupBuddy (BB) too. But it is not the most recent version. A newer version is available yet there is no update notice for it. Have you been able to update BB on the site in the past? I ask because it seems updates are being blocked for that too. The BackupBuddy Settings : License admin page says the status is active but that could simply be a cached response.

There is also seems to be an update for The Events Calendar PRO which is not being displayed. Perhaps it is being blocked too. On the Settings : Licenses admin page it reports the error “Sorry, key validation server is not available.”

Checking the other commercial plugins, I’m unable to tell if they are the current version or not since they do not seem to tbe display the current version on their sites doc pages.

My guess is that this issue is not affecting only Connections but all the other commercial plugins too. Honestly, though, just a guess at this point as more testing and verification would be in order.

Now, since it seems the core WordPress update seems to be working fine when it is coming from the wp.org sites my best guess is the host is applying a whitelist of allowed sites. Since they will not open cURL for you, ask if they will at least add the following URL to their whitelist.

http://connections-pro.com/edd-sl-api

[Steven Zahm]

@ kori

Ok, I logged in and performed a test and it seems to work correctly the user/Connections entry were linked as expected. The steps I followed:

1. Created a new entry named “0 Test Link” with a test email address.
2. Created a new user named “0-test-user” with the same test email address.
3. Opened a private browser window and logged in as the “0-test-user” user.
4. Then I check the link status on the Connections : Manage admin page for the “0 Test Link” entry and it indicated the “0-test-user” user was linked.

So I did another test…

1. Created a new user named “1-test-user” with an email address from the “Adkerson, R*****” entry.
2. Opened a private browser window and logged in as the “1-test-user” user.
3. Then I check the link status on the Connections : Manage admin page for the “Adkerson, R*****” and it indicated the “1-test-user” user was linked.

This too worked as expected.

Once final test…

1. I registered a new user using the Register link.
2. The registered user is “2-test-user” using the email address for the “Allen, S*****” entry.
3. As the admin I approved the entry.
4. Opened a private browser window and logged in as the “2-test-user” user.
5. Then I check the link status on the Connections : Manage admin page for the “Allen, S*****” and it indicated the “2-test-user” user was linked.

Again, this worked as expected.

So, everything seem like is it in good working order. I left the test users and the links in place so you could see them to verify. You can safely delete the test users and test entry.

Hope that helps!

[Steven Zahm]

@ Lynette

re: The directory displays perfectly, but when I click on the “View Profile” link on the second set of directory listings, I get a page with the individual’s name and “No Results” where the bio should be.

Ok, now that I can see the page and know what the shortcodes are … this makes sense.

When you click the on the “View Profile” link even though the URL in the address bar changes you do not actually leave the page you are on. When viewing the profile page, only the first shortcode is used all others are ignored. Since only the first shortcode is used and the4 entry is not in the category limited shortcode you get the no results message since that entry is not in the defined category. Hope that make sense.

You can do what you want but it requires a two page setup.

• Create a child page under the “Faculty” page named “Person”.
• The page content of this new page should be the [connections] shortcode with no options.
• Take note of the Page ID assigned to the page by WordPress. You will find it in the browser’s address bar when editing the page.
• Edit the “Faculty” page and add the home_id=x to the existing shortcodes. x should be the Page ID of the “Person” page.

With the above steps completed, the links for the “View Profile” will now resolve to the “Person” page where there is only a single shortcode instance with no limitations so all entries will display as expected.

re: is there a way to adjust the font size on the overlay in gridder?

Sure, you can use CSS to change it to any size you wish. Add the following to the theme’s custom CSS area:

#cn-gridder .cn-gridder-overlay .fn, #cn-gridder .cn-gridder-name .fn {
    font-size: 12px !important;
}
#cn-gridder .cn-gridder-overlay .title, #cn-gridder .cn-gridder-name .title {
    font-size: 10px !important;
}

Tweak as desired.

Hope that helps. Let me know.

[Steven Zahm]

@ Wudman

I generated the keys for both your purchase of cMap and Form and grandfathered them in.

Hope that helps!

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