[Steven Zahm]

@ Julia

Ok, I installed the User Switching plugin so I could debug on your site…

I made a slight tweak to Connections (actually undid a change added to improve SEO). Can you confirm that it works correctly for you too?

It is does, then I’ll need to make a tweak to Form/Link and release updates to them so they’ll be compatible with the change in Connections. I plan on tackling this change tomorrow to test on you site.

[Steven Zahm]

@ Javier

If you have not altered the Connections plugin in any way, then you can safely deactivate and delete the current installed version and the reinstall from the Add Plugins admin page just like you did originally. The entries in the directory you have entered are safe and will not be deleted.

We’ll worry about the PHP notices only if they show after you update to a current version. However, per my previous advice you should disable the PHP notices if this is a live production site be cause it can be a security risk.

[Steven Zahm]

@ cwalt2166

Sorry, no, there is no way to do this presently.

[Steven Zahm]

@ Javier

re: How can I update the plugin without losing information?

Normally you would just click the “update now” link that WordPress creates. You should be able to safely deactivate and delete Connections and then reinstalled from the Add New plugins WordPress admin page. I say should because I wonder if the files were modified and that is why you are not seeing the WordPress update notification.

I suggest making sure you backup before updating to ensure you can undo the update incase the version you have installed was modified and no longer compatible.

[Steven Zahm]

@ deborah

First, I suggest making a backup … just incase you have made custom changes to the template and want to “roll back”.

Navigate to your purchase history and click the Downloads tab.

Deactivate and delete the Tile Plus already installed.

Now, follow these instructions on how to install a template.

That should be it.

Hope that helps!

[Steven Zahm]

@ Javier

The Connections plugin is really out of date. I do not know why WordPress is not telling you but there has been many updates since the 8.2.3 version you have installed. The current version is 8.5.27. Are you perhaps blocking updates to Connections for some reason?

Also, those PHP notices are because PHP notices have been turned on for your site. It is highly recommended that you have these notices turned of on production/live sites as the notices in come case can reveal sensitive info about your web server. See this blog post which offers advice on how to disable these notices.

https://aristath.github.io/blog/wp-hide-php-errors

Hope that helps, let me know.

[Steven Zahm]

@ Javier

Ok. At this point it is impossible for me to know. I need to know what the exact errors are? What is the link to your site.

[Steven Zahm]

@ deborah

Ideally you should upgrade Tile Plus to the latest version because it has CCS in place to help prevent theme’s that break the layout like this. To correct it without upgrading, add the following CSS to the theme’s custom CSS area:

#cn-tile-plus .cn-entry {
    box-sizing: content-box;
}

Hope that helps, let me know.

[Steven Zahm]

@ Javier

The cMap template is not a theme so if you are installing as a theme you will receive errors. Here’s the link to how to install a template.

[Steven Zahm]

@ deborah

Sound like a CSS conflict, impossible to know for sure until I see it. Can you please share a direct link to your site’s directory page?

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