[Steven Zahm]

@ Leigh

It seems you license for Form has been activated on thriveincanada.ca. Support licenses are only good for a single site. To activate on you will first have to deactivate it on thriveincanada.ca. I see it is installed on that site but it does not actually appear you are using it on that site so I would suggest deactivating the license and then the plugin on that site.

Hope this helps, let me know.

[Steven Zahm]

@ Mary Lou

Navigate to the Connections : Tools admin page and click the System Info teb. What does it say under the Connections Configuration section?

[Steven Zahm]

@ Steven

RE: When we matched up the table names, and the items in the directory all appeared

Yeah, the actual number of tables and their names have not changed in quite a long time. The core entry table and the addresses table has had columns added. So basically when I get one of these support forum help requests, I log in to their site, see which table columns are missing and set the db version to one version less than when the missing column was added. That triggers the upgrade routine and all is well. It’s a simple fix but would be hard to walk someone thru.

Hope that helps!

[Steven Zahm]

@ Sebastian

RE: would I need to change the way that new members register to use Form extension so that the directory would be updated automatically, right?

No, user would still register as normal and login as normal as Link utilizes the WP User account to link the user to the directory entry. That is how it is known which entry the user is permitted to edit.

[Steven Zahm]

@ Dev

What I’ll need to debug this is a temp WP admin and FTP login to your site. The details can be posted here as a private reply.

[Steven Zahm]

@ Steven

I’ve manually trigger the proper db upgrade processes. You should be good to go now. The source of the issue is that the plugin files were newer than the database structure. Whatever method that was used to upgrade the plugin files did not trigger the db upgrade routine … you would see an admin notice when trying to visit one of the Connections admin pages notifying to proceed with the database update. When you used AIO WP Migration it moved the out of data database with the current plugin file. I probably worked just fine.

My thought is the disconnect started with the dev site. How was it created? Was it pulled from the live site then changes done before being pushed back to live? Or, was it an existing dev site which happened to have an older version of the Connections tables where the plugin file were updated to the current release and then push live?

[Steven Zahm]

@ Sebastian

RE: will I be able to retrieve the information from my existing registered users and add them to the plugin?

Sorry, no. Generally a WP User account does not contain enough info to create directory entries since the user account only requires a username and password. Connections requires at least a first and last name. If you users contain their first and last names, then you could use a WP User CSV Export plugin to export the info and then use the CSV Import extension for Connections to import that CSV file.

[Steven Zahm]

@ Sebastian

If you are using the Link extension to allow the user to add and maintain their entry, the user can change their entry to “Unlisted” from the Link Profile admin page.

Hope this helps!

[Steven Zahm]

@ Lynda

Please see this. I’ll need the same info to fix.

[Steven Zahm]

@ Holly

Great to hear that’ll work for you!

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