[Steven Zahm]

@ HCDPaul

Hmmm, That’s an error from WordPress. Basically the server will not allow the folder and/or file be created. Unfortunately I can not tell you why. My first suggestion in trying to resolve this is to download it from your purchase history, deactivate and delete the Widget Pack and then manually install it again.

Hope that helps, please let me know.

[Steven Zahm]

@ Susan

Which template are you using? The cMap template is the only template which shows both. The logo in the upper left and the photo in the bio area (by default). If you are using the the Default template, you can choose either the logo or photo by using the the Template Customizer. Here’s how.

Navigate to the Connections : Templates admin page and click the Customize button for the Default Entry Card template.

The page will reload displaying the Customizer on the left and a preview on the right.

Click the back arrow in the upper left of the Customizer.

Now click the Image panel.

You can select the Image Type to be displayed among other image related options.

Hope that helps, let me know.

[Steven Zahm]

@ Susan

It sounds like you might have given your users too many role capabilities. They should have either Add Entry and Edit Entry or Add Entry Moderated and Edit Entry Moderated capabilities. See the doc page for for configuration of Link for more details.

I see you have Form too, make sure you follow the configuration instructions and take note about the special instruction for when Link is installed.

Lastly, both Link and Form were very recently updated. I highly suggest making sure you have the most current of each installed. You can download them from your purchase history. OR apply the updates in the WP admin if you activate your support license keys on the Connections : Settings admin page under the Licenses tab. Activation instruction for Form. Activation instructions for Link.. After you activate each, you will be able to update on the WordPress Plugins admin page.

Hope that helps, let me know.

[Steven Zahm]

@ Robert

re: How do I get the “Biographical Info” to show up in the tile? I have some data in that field in the backend but it isn’t showing up on the actual front end tile.

The only way to add this to the tile is to edit the PHP of the template.

Open the card.php found in this folder:
../wp-content/plugins/connections-tile-plus/

Add this line of code where you want the bio to be displayed:

<?php $entry->getBioBlock(); ?>

Hope that helps!

[Steven Zahm]

Could you explain in more detail? Maybe provide a link to an example?

[Steven Zahm]

@ Robert

re: I changed the width to 274 like you asked and now I have 3 columns so that is what I was looking for, so thank you very much!!

Great, thanks!

re: Which plugin would I use to have the categories listed across the top of the page instead of or in addition to the drop down categories?

None, actually. What they did was they filtered the list by category using the drop down and then copied the resulting URL from the browser’s address bar and put the links in manually above the shortcode.

Does that help?

[Steven Zahm]

@ Brett

Great to hear, but sorry for the troubles! Wish I could tell you how it happened and how to fix it permanently.

[Steven Zahm]

@ Robert

re: You saw the site after I changed the width of tiles. Before I changed the width (the were about 240px) I still only had two columns.

That’s possible. If the screen you are viewing the page on is smaller the theme reduces the width of the page content area which in turn leaves less width available for the tiles which then in turn reduces the possibility of more columns. The number of columns that will be shown is the tile width divided by the page content width set by the theme.

That said, with a width of 274px even at a small window width of 1141px there were three columns of tiles in my testing on your site. Can you please change the width from 340px to at least 274px so I can see what might prevent the theme’s full page content width from being utilized?

re: Is there a way to tell it how many columns to display?

If the theme has a custom CSS area, add the following:

#cn-tile-plus .cn-list-section-head {
    display: none !important;
}

#cn-tile-plus .cn-list-row-alternate,
#cn-tile-plus .cn-list-row {
    display: inline-block;
    float: none !important;
    width: 33% !important;
    box-sizing: initial;
}

#cn-tile-plus div.cn-entry {
    display: inline-block;
    width: 100% !important;
    box-sizing: border-box;
}

If the theme does not, then you can use the JP Custom CSS plugin to add the above CSS.

On narrow screens such as mobile devices this does get a bit squished.

Hope that helps.

[Steven Zahm]

@ Brett

re: I did not uninstall the plugin and am not sure what happened.
Will I lose all of my data if I reinstall the plugin?

No, your data is safe in the database. I would suggest speaking with your web host to see if they have a script that automatically removed Connections for some reason.

re: I tried to install this and got the following error:

Whatever removed Connections, left the folder WordPress installs it into. WordPress will not install into an existing folder.

To resolve this, log into your site with FTP.

Navigate to the ../wp-content/plugins/ folder.

Delete the connections folder.

You will now be able to install Connections normally.

Hope that helps, please let me know.

[Steven Zahm]

@ Toby

re: Do we have to manually remove the folder and plugin each time there is an update?

It seems for whatever reason WordPress, not Connections, is unable to delete the folder when it is updating the plugin. I’m not sure there is anything I can do about that from my side because that is either a WordPress or server issue. All I do when releasing updates is upload the new files to wordpress.org and their servers packages and distributes the files.

Do have to do this with any other plugin?

re: Does that lose data at all?

Nope, the data is safe in the database.

Not sure if this helps at all, but I hope it does!

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