[Steven Zahm]

@ sagar

re: Link and families

The Link extension does not support families because that would be security risk. It would essentially allow any user to add another as a family member which would not be desireable. So, families creation is limited to admins only. So, Link, can only be used to link one WP user to one Connections entry.

re: How to create user for family that he can edit his details.

YOu would create a regular WP user with a matching email address of a their Connections entry. When the user logs in, the LInk extension, will link the two.

re: It is possible to give login to family that it can edit all the family member details.

Sorry, no, as explained this is not possible.

I hope this answers your questions thoroughly!

[Steven Zahm]

@ Lisa

re: I just switched back to the default template after looking at the Tile Plus Template display and realizing the problem with the bacground and alignment. I removed the CSS that you suggested I add to the theme so that it wouldn’t still have an effect once I removed Tile Plus and now the default template is all messed up.

I want to point you to a couple docs:

• Working with Shortcodes
• Why does the template layout look wrong?

I took one last quick look (fixed it for you too)… you changed the shortcode on the page… copy/pasted the demo shortcode from the doc page for Tile Plus. When you did that, you also pasted the HTML, the pre tag. By doing so, you inadvertently styled the directory to the theme’s style for code. You can copy/paste shortcodes into the WordPress text editor, but you should always do it in the “Text” tab, never in the “Visual” tab. This is not a bug or Connections limitation, doing this will affect all shortcodes. Actually, any time you copy paste anything from a webpage into the WP Visual tab some of the underlying HTML from the source page will be pasted. Keep that in mind in the future if you paste something and the formatting does seem right.

re: I very much appreciate the response and support I have received, but there are just too many issues for me to continue to work with this plugin.

How many issues?

SeedProd Coming Soon breaking, by design or accidental bug, breaking the core WP is_user_logged_in function, not Connections fault. I understand that caused you lost time and I am sorry for that but that is sort of a critical feature one expects to just work.

A minor CSS issue where the theme on line 77 of its CSS is basically adding a blank space and displaying it as a “table” before and after HTML div’s which broke the floating required for the tiles. The bit of CSS I gave will fix it right up.

You mentioned an issue with the CSV Import, no specifics, but I can’t help to wonder if that too was somehow caused by the broken core WP is_user_logged_in function. The source could have been the issue as I mentioned, either way this is definitely not something most run into.

re: May I please have a refund for the items I have purchased.

Yes, I’ll close out your account and deactivate the licenses on Monday. If you paid via credit card, those take 7—10 business days to process.

Apologies for the troubles, good luck in launching your site. Looks lovely.

ps. If I may, the drop down menu for the sub pages, the font is a bit small with grey text on grey back ground. For a little better accessibility, you might want to enlarge that a bit and increase the contrast.

[Steven Zahm]

@ Lisa

Do we proceed to the next issue? And if we do, which one?

[Steven Zahm]

@ Lisa

Boy, this was a head scratcher! Took me almost an hour to track the issue, find the cause and the solution. This is a little techincal, I’ll try to keep it as brief and concise as possible.

The issue, the core WP function is_user_logged_in() was returning true regardless if you are logged or not.

The cause is SeedProd Coming Soon Pro. When you visit the Bypass URL (something I did not realize I had to do when I was viewing in other browsers) it sets an authentication cookie. This cookie tells WordPress that the current user is logged even if no user is actually logged in.

Connections uses is_user_logged_in() uses to determine if the address, phone, email, etc should be displayed. But it also uses the core WP function current_user_can() which reads the current logged in user’s capabilities which can only be read for a user who is actually logged in. This is the secure way of doing things.

Since capabilities can only be read of an actual logged user the display of address, phone, email, etc was being hidden — as it should be. Really, none of the entries should have been displayed either, so that is a bug in Connections. One, I’ll have to address.

You can test this… here’s how:

1. Go to the SeedProd Coming Soon Pro Settings page.
2. Set the Status to Disabled.
3. Open a Private/Incognito. Now view your directory, do not log in. The info will display while not logged in. It is important to use a private browsing window due to the authentication cookie still being set in your regular browser session. You would have to clear your cookies to get rid it (closing all browser windows should do the trick too since it is a session cookie).

The solution, honestly, I do not have one other than the issue will go away when you stop using SeedProd Coming Soon Pro.

This is definitely not a bug in Connections. Not sure if it is a bug or feature in SeedProd Coming Soon Pro. I’m kind of leaning towards the later because is_user_logged_in() should not return true if there is not a user logged in. This is a commonly used core WP function so I would expect other oddities to occur in other plugins which use it too.

So, this would explain why it seemed very inconsistent whether the details were shown or not. One would not typically look for authentication cookies.

I hope this makes sense and is not confusing. If you have any question about what I’ve explained, please ask.

[Steven Zahm]

@ Lisa

re: Maybe we need to handle these issues 1 by 1 because there are so many.

Sounds good it will definitely be easier.

re: 1st Issue: Default template – Browser conflict problem.

In Chrome, first image this is what I see. No contact info, address, phone, email and such. In IE11, Edge, Firefox, second image, I can not see the site at all. But i suspect that I would see the same thing as Chrome

re: It may be possible that the information is displaying in Chrome only because that is the browser I am logged in to

I agree… I do not believe there is any browser conflict issue. I believe the issue is being logged in on one browser vs. not being logged in the others which is if the case then the issue has to be a permissions issue.

I believe we have covered the basic one why it would not display and can not think of another reason. I would like to continue to debug and in order to do so, I’ll nee a temp admin account so I can take a closer look. The login details can be posted here as a private reply.

re: I don’t understand your assertion that this is a template conflict.

This was my response to the display issue with Tile Plus. That was without a doubt a minor CSS conflict with the theme which the CSS I gave should fix.

[Steven Zahm]

@ Lisa

I just noticed as I was closing the screenshot of the Tile Plus template that the email links are displayed with an icon both before and after. That too is definitely being added by the theme. Once I have access to the site, I’ll be able to create a CSS statement to override the theme.

[Steven Zahm]

@ Matt

Ok, let me know what you find.

fyi, you do not need the user’s password. YOu can login as any user by using the User Switching plugin. I use this alot. It is an invaluable tool. So much so, that I’ll be adding support for it Link so a user switch will trigger a user link just as if the user logged in.

[Steven Zahm]

@ Cindy and Paul

This is available now from this page:

http://connections-pro.com/add-on/enhanced-categories/

It is complete, just not officially launched yet because I am still working on the docs and stuff.

[Steven Zahm]

@ Lisa

Sorry, I just realized I missed an issue…

re: There is a message that the Connections Import has an update available. I just installed this from the purchase I made on 7/9/16 and am unable to complete an update. After attempting to do so, I receive the message “Update package not available.”

This is a WP error message. I’m really not sure why that one would get displayed. The zip file is definitely available. I just double checked and others have been downloading it.

Best guess as to why you cannot update is that it appears the support license key was not yet activated on the site per the install directions.

If you have not yet activated the support license key, please do and then try updating again. If you still get the same error and/or you are unable to activate it might be that your site for some reason is not able to connect to mine. I’ve personally never run into this issue but I have heard of others who use the same licensing software running into it. Let me know how it goes.

[Steven Zahm]

@ Lisa

I just sent a copy as mentioned in this reply. Let me know if you do not receive it.

I going to close this thread so we can keep the conversation in the other that way it will be easier for both of us to keep track of.

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