[Steven Zahm]

@ Lisa

re: I am unable to customize the Tile Plus plugin like the Default plugin because the customize option is not available with Tile Plus.

There is… it is just all done via shortcode options rather than the Template Customizer. The beta does have a more options though and it is easier if you are not accustom to shortcodes because it is point and click.

re: I requested the beta version with the customizer to be able to edit the basic appearance(this was noted to be available in another support thread), but have not had a response yet.

I’ll send it after I complete this reply. It is mostly complete, I think. I just want to add more color options to be in feature parity with the cMap template.

re: I am attempting to use the default plugin in liu of Tile Plus but the links and contact information only appear correctly in the Chrome Browser. I have tested this for a theme or plugin conflict and can find none. I have also tested it on multiple machines and still, the only browser that all information appears in consistently is Chrome. In MS Edge, Firefox and Safari the links and contact information doe not consistently display. If I log into the admin dashboard and enter the template customization, the links will display, but if I close the browser and re-open it, they do not display. (See attached screenshot)

Since I can not see the site I’m going to give you my best guesses, with as thorough answers I can give…

The screenshot looks like the Default template, not Tile Plus. So I am not exactly sure what you are trying to show me. I do see that none of the contact info is being displayed and my best guess is that you turned them off in the Template Customizer. When using the Template Customizer you can configure the result list view separately from the single entry view. So it you can figure something to be off in the result list view, it will still show in the single entry view and visa versa. This is by design to give your greater flexibility of what gets presented when. I know this can be a little confusing, but the instructions are right on the Customizer Preview to try to help. If they did not makes sense or was confusing I apologize. If you have suggestions for improvement I would definitely like to hear it as I am always working to improve the docs.

Also, I suspect that you may have enabled the Single Entry Template option on the Connections : Settings admin page under the Display tab. As mentioned in the docs I recommend leaving this option off as it can be confusing because it dynamically changes the template based on the the entry type being viewed when view a single entry vs. the result list which will use the template activated under the All template type.

When adding contact details, each address, phone, email etc. can have a visibility status set. If the contact details are intended to be visible when your site visitor are viewing the page, these need to be set as Public, otherwise they will not be visible. When working in multiple browsers, especially when not logged in on the other browsers, can be confusing why it displays in one browser and not the other. So if you have anything set as Private, make them Public.

Lastly, if you are using page caching via a plugin or server side, always make sure to clear your page cache after making changes. Not doing so can be confusing because you can make a change and not see the result because you are still viewing a cached version of the old page prior to the settings change.

re: Even with the lack of customization, the Tile Plus isn’t a solution for me either. The cards will display in 1, 2 or 3 rows randomly. There is no consistency in the display. (See attached screenshot)

Actually, there is a pattern. There is a break after each last name when the first character changes. After “A” ther is a break, after “B” there is a break, after “D” there is a break and so on.

I know you said you tried with the WP default theme, but, this is definitely being caused by the theme. This is really just a minor CSS conflict. Line 77 of the theme’s CSS is the conflict. The theme author is basically adding a blank space and displaying it as a “table” which is causing the character group sections in the Tile Plus template which are normally floated left to became breaks. Adding the following to the theme’s custom area should help to address this:

#cn-tile-plus div:before, #cn-tile-plus div:after {
    content: none !important;
    display: none !important;
}
#cn-tile-plus div:after {
    clear:none !important;
}

re: I attempted to use the Import Extension 3 separate times, each subsequent time I deleted all the records and edited the import file to make corrections. I was never able to get a complete and correct import and eventually had to enter and edit much of the information by hand. There were only 26 records, but this is the reason I purchased the extension.

I would need specific examples and a copy of the CSV file to see if I can duplicate the issue. My suggestion it to use either Google Sheets or LibreOffice Calc to export your CSV file if you are using Excel. Excel can do things to the file in an attempt to be “helpful” but only really end up breaking the ability to properly parse the file. (Generally by not using UTF8 encoding the file and not properly quoting and escaping the file consistently.) Both Google Sheets or LibreOffice Calc are far more reliable.

re: I am willing to try and work to resolve these issues, but need to do so quickly so this site can launch. This is the only item still needing completion and it is requiring a great deal of time to trouble shoot and attempt to correct.

If you can give me access to the site with a temp admin account, any issues can be very quickly resolved.

I hope my answers are helpful and thorough. Let me know if you need any further assistance. I’ll be sending the beta Tile Plus shortly, let me know if you do not receive it.

[Steven Zahm]

@ Jon

Yes both the Maps JavaScript API and the Maps Geocoding API are required. Great to hear it is working!

I am working on a detailed how-to and hope to have it completed early next week.

[Steven Zahm]

@ Jon

Is the Google Maps API compatibility option enabled?

http://connections-pro.com/documentation/settings/#Compatibility

If it is not, please enable it.

Can you please share a link to the page with the issue so I can see, thanks!

[Steven Zahm]

@ Robert

re: If we can put a “Contact Us” link on the listing, that would be great.

Install the Code Snippets plugin.

Add a new snippet with the following code:

add_filter( 'cn_output_email_addresses', 'cn_contact_email_contact_link', 11, 4 );

function cn_contact_email_contact_link( $block, $addresses, $entry, $atts ) {

    if ( $addresses ) {

        if ( ! cnQuery::getVar( 'cn-entry-slug' ) ) {

            $name = $entry->getName( array( 'format' => '%first%' ) );

            $permalink = $entry->getPermalink() . '#cnct-email-' . $entry->getSlug();

            $row = '<span class="email-address"><a class="value" title="Email ' . $name . '" href="' . $permalink . '">Contact Us</a></span>';

            $block = '<span class="email-address-block">' . PHP_EOL . $row . PHP_EOL . '</span>';
        }
    }

    return $block;
}

Save and Activate the snippet choosing the “Only run on site front-end” option.

This will add a “Contact Us” link on the results list page.

re: can I change the header from “Email entry” to “Request Free Information”?

Yes this can be done. Install the Say What plugin.

Add a new text change using the following settings:

Original string: Email Entry
Text domain: connections_contact
New string: Request Free Information

Capitalization matters, so make sure to use the exact strings. That should do it.

Hope that helps!

[Steven Zahm]

@ Kathryn

re: I’m using the Names 1.0.1 default template. However, I cannot see the listing of the assigned categories to the sample contacts (individuals) I’ve entered when I visit my directory page.

Sorry, but I am not sure I completely understand… but if you are using the Names template, the only thing you will see is the entry name. That template is included primarily for the “VIew All” page. In general, I do not recommend using it for your directory template. Of course you can if you wish, but then I highly recommend enabling the Single Entry Template option on the Connections : Settings admin page under the Display tab. This will tell Connections to use the templates activated under the specific entry type found on the Connections : Templates admin page.

re: when I go to an individual’s contact name, the assigned categories are visible, but do not link to the larger category.

Right, the categories are simply listed. They are not permalinks.

re: Is this functionality available in these default themes?

No, it is not. I am working on releasing a new extension, Enhanced Categories. Its ready for use. I have not yet officially released it because I am still working on the documentation. Even the sales page is more of an initial draft than a completed page.

Alternatively, you can use any of the premium templates, they all include a searchable category drop down filter. See the cMap template demo as an example.

I hope I have answered your questions and have answered them thoroughly!

[Steven Zahm]

@ Robert

I just took a look at you site, seems you have figured it out? Was I missing a step in my instructions or is there something I could have made more clear?

[Steven Zahm]

@ allhabs

Great to hear it is working now! The widgets seemed to break all pages on your site, not just Connections (at least from the pages I visited).

[Steven Zahm]

@ allhabs

The “Video from the NHL” widget is still on the page, can you confirm you removed it?

[Steven Zahm]

@ allhabs

Try:

• Make sure you completely clear your W3 Total Cache page cache.
• Additionally, the page is not fully loading. –On every page. It stop in the middle of loading the “Video from the NHL” widget. Try removing that widget from you page. Make sure to clear that page cache after you do.

[Steven Zahm]

@ Carolin

Category names assigned to entries are not one of the “fields” (for the lack of better term) that are search for when doing keyword searches. That is what the category filter drop down is for. In cMap (all premium templates, actually) that category drop down has its own searchable field so you cans search for category names without having to scroll thru the list of available categories.

To view a list of fields and control which ones are used for keyword search navigate to the Connections : Settings admin page and click the Search tab.

Hope that helps!

ps. why the one returns as a result when you search for “Financial”, it is very likely that that term is within one of the keyword searchable fields and it not for the other.

[Author]

Posts