[Steven Zahm]

@ Anna

Please create a temp admin using this plugin:

• https://wordpress.org/plugins/temporary-login-without-password/

Reply back, as a private reply, with the login link.

Also, please attach a copy of the CSV file being imported and a screenshot of the mapping step when importing that CSV file. When I get this info, I’ll take a look asap to help get this resolved for you.

One other thing you could do to diagnose the issue is the theme/plugin conflict checks.

• How do I check for a plugin conflict?
• How do I check for a theme conflict?

I suspect, at this point another plugin/theme is causing an error which is corrupting the server reply required during the import process.

[Steven Zahm]

@ Omar

That site is using a pre release beta addon which comes with the Pro Pack (on request). Additionally, they customized it a bit themselves. I’ve added this as a note to the demo link (now that I know) so it is more clear what the webmaster is using.

cMap does have an option which can be enabled to allow more than one category to be chosen from the current category select dropdown.

You can enable this feature by adding enable_category_multi_select=true to the existing [connections] shortcode so you have something like this depending on whether or not you have any other options set:

[connections enable_category_multi_select=true]

Hope this helps, let me know.

[Steven Zahm]

@ Celeste

Great to hear!

[Steven Zahm]

@ Meagan

Are you trying to import new entries or new categories (only)?

Assuming you are just importing categories…

As for the mapping step not showing, it sounds like an error is occuring during the processing that occurs after uploading the CSV file but before the mapping is displayed.

A lost of things may cause that to occur from a bad file to plugin / theme conflicts.

My first suggestion is to make sure the CSV being uploaded is a properly formatted CSV file.

Since this is a category import, the CSV file should contain only the following headers of which the last three are optional:

• Name, Slug, Parent, Description

The exact names are not important since they can be mapped, but if you use the above names, they will be mapped automagically.

If you’ve already have done the above, the please try:

• How do I increase the PHP Execution Limit?
• How do I increase the WordPress Memory Limit?

If that does not correct it, then move on to the conflict checks:

• How do I check for a plugin conflict?
• How do I check for a theme conflict?

Hope this helps, let me know.

[Steven Zahm]

@ Debbie

Using Say What?, you would use this as the original text:

You are searching within category(ies): %s

The %s is a placeholder for the category and must be included in the replacement text.

Hope this helps! Let me know.

[Steven Zahm]

@ Ralph

It seems the theme and the Cherry plugin are making spans block elements. This cause items that should be inline (side-by-side) to be each on their own line (stacked).

I actually do have a fix in Connections to address theme’s which do this, but IE is so old it does not support the fix.

Try adding the following to the theme’s custom CSS area, generally found in the Customizer:

#cn-list .vcard span {
    display: inline;
}

Hope this helps, let me know.

[Steven Zahm]

Add this to the theme’s custom CSS area:

div#ez-toc-container ul li:before {
    content: "";
}

[Steven Zahm]

RE: The web designer wants to have search functions for the directory

Yes, the Gridder template does include the searchable category filter and keyword search features but are disabled by default. Here is the link to the doc page which which has the instructions to enable these features:

• https://connections-pro.com/documentation/gridder/#Configuring_the_Optional_Features

RE: Is the Gridder template easily adaptable, alterable to match with our webdesign ?

Sorry, but I am not exactly sure what you mean by “adaptable, alterable“. The design of the template is as shown on the product page and the demo page of the template. So, basically, what you see is what you get. There are options to configure the grid size and colors. There are over 70 options available that can be used for tweaking but the overall style and structure will remain the same.

Here’s the link to the doc for the available options and how to use them:

• https://connections-pro.com/documentation/gridder/#Configuring_the_Grid

I hope this answers your question thoroughly. Let me know.

[Steven Zahm]

ezTOC does not seem to be active… It may be best to contact the theme support team. They should be able to give you the required CSS to ensure they dots are not added to the TOC list.

Hope this helps!

[Steven Zahm]

@ Ryan

Yes, the Pro Pack would need to be purchased.

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