[Steven Zahm]

@ Alison

IF it is showing up in the logs, then that means as far as WordPress is concerned, it was sent successfully. The reason for not receiving it can range from the web host did actually send it to it was filtered as spam by the email provider.

I have not used it myself, but in the circumstanses I have been recommending the Postman plugin. I suggest giving it a try. One thing, the Connections email might not show up in its logs. I had to add filters to look for other email logging plugins and specifically add support for them. I have yet done this for Postman. Just want to let you know incase you see them in Connections logs but not Postman logs.

Hope that helps, let me know.

[Steven Zahm]

@ Tim

No, activating the support licenses will not affect whether a extension or template will function or not. That is only used to determine if it is eligible for in admin updates.

The issue, that really depends on what is not working. Likely the cause is in the method that was used to move the site from the dev to the production servers or the misconfiguration of some of the WordPress constants in the wp-config.php file.

I’ll need more details in order to better assist. For example what and where does not work and what, if any errors are you receiving.

If you could open the site to me that will likely be very helpful and make resolving the issue as fast as possible.

[Steven Zahm]

@ Susan

Great to hear you have this resolved!

[Steven Zahm]

@ David

The issues is that the index.php is part of the permalink structure. Connections is not compatible with that. Go to the WordPress Permalinks settings admin page and remove that from the permalink structure. Not only will that make it Connections compatible but that will improve the SEO of the links in your site.

Hope that helps!

[Steven Zahm]

@ Axel

great to hear!

[Steven Zahm]

@ Susan

This is not actually an easy problem to solve. I had code to do this once and removed it because extensions for Connections such as the Widget Pack utilize the same CSS files and the only way to detect everywhere Connections can be used would to be somehow to preprocess the entire page looking for all instances and it still not would be reliable. In addition you would effectively be loading the page twice, doubling load time which is not something you really want to do because Google uses page load time as a metric when it weighs pages in its search results.

Now, if you are not using any extension and only the shortcode in the page/post content area, you could hook into the the WordPress the_posts filter and use the has_shortcode() function to check for the connections shortcode and then dequeue the Connections qscripts if it is not found.

Honestly, you are much better off using a plugin like Autoptimize or JCH Optimize. My personal favorite is WP Rocket.

Alternative, you could use the Plugin Organizer plugin to setup which plugins load on which pages. I haved a few users, not related to using this plugin, but it seemed to be more trouble than it’s worth but that is just my opinion.

Hope that helps!

[Steven Zahm]

@ Gretchen

Ok, for the entries that are showing that facebook link, you added those in the Links metabox not the Social Media IDs metabox … where that link is on the template, that will only show a website link, nothing else.

By default Tile Plus does not display the social media link due to space. You can turn than on using this shortcode:

[connections template='tile-plus' card_width=290 card_height=160 show_social_media=true]

After you do, you will have to adjust the card height to account for the extra pace that will be required.

Hope that helps!

[Steven Zahm]

@ Eric

My guess is the meta for that admin somehow is corrupt. The only way to fix it is by removing it directly from the database. Use phpMyAdmin or similar tool and delete the only the connections meta_key in the usermeta table for the user id having the trouble.

Hope that helps!

ps. ve very careful of what you delete, there are no backsies … so I highly suggest making a db backup first that way you can revert if things go bad.

[Steven Zahm]

@ George

Sorry, but the WordPress Shortcode API does not support shortcodes with in shortcodes like that. It is not a Connections limitation or bug. There is no way that I know of to accomplish what you wish to do.

If you want … I do have a beta version of the next version of Tile Plus I could send you. The main difference is that it is in the process of being updated to support the Template Customizer, with that you can set a global default for its options. It has been a couple months since I last worked on it so I can not exactly remember what needs complete and what bugs still need ironed out, but it could be worth a try. Assuming this would be helpful if you are trying to set a single default by using that content shortcode.

[Steven Zahm]

@ Axel

The issue is likely the permalink setup. I suspect that you have index.php as part of your permalink configuration. Go to the WordPress Permalinks settings admin page and remove index.php from the permalink setup. After you do Connections will work fine and your will have more SEO friendly links. If you do not have index.php in your permalinks structure then your configuration of Apache and mod_rewrite is probably incorrect, that I would have no idea how to fix since that is not my area of expertise.

Hope that helps!

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