[Steven Zahm]

@ Paul

Unfortunately, the software that handles the upgrade licenses uses the original purchase/renewal date the calculate expiration dates. Upgrades do not change that date.

I do agree with you that the upgrade date should be the new expiration date. But I see how it makes sense both ways. That said, when I see updates purchase, I do adjust the renewal data accordingly. So, you’ll see that the expiration date is now 5/5/2017.

Apologies for the confusion and thank for you purchases!

[Steven Zahm]

@ Sarah

re: I was wondering if it’s possible for me to set a different page type (?) for displaying individual profile pages?

Yep, this is possible, see the home_id shortcode option.

Hope that helps!

[Steven Zahm]

@ Nadia

Sorry, but this is a link to a page in your admin which I can not get to. Could you paste the actual error message rather than the link to the page. Thanks!

[Steven Zahm]

@ Eric

re: I have added and activated my support license key in the Connection Settings admin page under the Licenses tab. I noticed that it only asked for the one for Form; perhaps because that is the only item from the Pro Pack that I am actually using??

The only option that will be displayed, will be those that are activated on the Plugins admin page. If Form is the only extension activated, that would be the only option in the Licenses tab. Hope that makes sense.

re: I also activated the site in the Purchase History > License Keys for Pro Pack and Form. I noticed that it said there was an upgrade for Pro Pack available for a fee. I thought I had just purchased an upgrade for the Pro Pack; or am I incorrect?

You can upgrade to multi site licenses for the Pro Pack (1-5 sites and unlimited sites) from the single site license that you currently have. These are only presented as an option for users that need them. If you do not, then there is nothing to purchase.

re: With regards to renewal reminders, it is possible that the emails got caught in my spam filter.

Sure that is possible.

re: Can you tell me what address the notifications would be sent out from?

That’s a good question! They should come from sales@connections-pro.com

Hope that helps!

[Steven Zahm]

@ Becky

re: Since the upgrade, my users are unable to add or edit their directory entry from inside their dashboard. Has this been removed for some reason? I hope not, it was a great option…

Which upgrade? If this in regards to Link, no, that option has not been removed. If I am on the right track… my first suggestion, make sure that the Link extension is activated on the PLugins admin page. The only other time I come across this is when the user accidently deactivated Link and didn’t realize it.

re: I decided to activate “Forms” (when members are logged in) until this gets resolved. The forms options does not appear anywhere on the page, even when I am logged in as the administrator.

I suspect this is because you need to turn on the action links. Take a look at the Link configuration docs, there are screenshots showng the options to enable.

re: As you are aware, there have been 2 WordPress upgrades recently.

Yep, these do not affect Connections or it extension and templates. They are all compatible.

[Steven Zahm]

@ Bert

Great to hear you are back up and running!

[Steven Zahm]

@ Malinda

In short, yes, you can use CSS to style the entries however you wish. If you share a link to the page and what style you are trying to apply, I can give you a working example.

[Steven Zahm]

@ Angela

Excerpt Plus can be configured to display the logo rather than the photo. Use this shortcode:

[connections image=logo]

This way you will not have to reupload images.

Now, for those that you did reupload, those should have displayed. The fix, really without more info, that is impossible to know. I know local dev installs can be problems because they rarely match actual production configurations. A few things to check…

• Are there any browser error reported in the browser console?
• Are there any errors shown when uploading an image to an entry.
• Are there any errors in the PHP error log?
• Is the GD library installed on you local dev instance?

[Steven Zahm]

@ Scott

The CSV Import extension does support importing more than one CSV file. I personally have dozens of real world CSV files which have 10’s of thousands of combined rows supplied by other users which I use for testing the extension.

I suspect on the second import the Entry ID column was mapped and those values in CSV files in that column matched the entry ID assigned by the WordPress database when inserting the first CSV file. When matching entry IDs are found, the existing in entry is updated rather than a new entry being inserted. If that is the case, that could explain why entries appears to have been lost and photos being associated to the second import entries. I say appears because the CSV Import can not delete entries and the CSV import process does not work with images at all. Unfortunately there is no automatic way to revert changes, unless, you happen to have a db backup that you can restore.

If you can attach both CSV files, I can take a look and confirm my guess.

[Steven Zahm]

@ Amy

There are a few fatal javascript errors on the page which is causing quite a few scripts for plugins to not work. You can view these errors by loading the page in Chrome and then hitting the F12 key and then clicking the console tab.

The source of the errors is the Alpine PhotoTile for Instagram plugin. Try deactivating that plugin. Does that fix the issue and fix the other fatal javascript errors that is breaking your site?

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