[Steven Zahm]

@ Kate

Ok, so… it sounds like you are all set? Just want to make sure.

[Steven Zahm]

@ Matt

RE: No, I left the image as a .jpg file, and only re-sized it.

That is odd. Perhaps the server didn’t like the compression algorithm used in the original JPEG. Any way, at least its working!

RE: I created new credentials and API keys under my existing project for Connections as instructed, and they are co-existing very well.

Yep, that will work just fine. You can also use the same API key from your theme for the Connections Browser API key (I’m assuming the key setup for the theme is also a URL restricted key). Having them separate does all for tracking usage individually.

[Steven Zahm]

@ Joe

RE: The themes suggestion just caused more issues for me

Sorry to hear that! WP generally handles switching themes without issue. Perhaps that itself is an indication of a larger issue???

RE: I switched back to the Twenty Fifteen theme and my site is working again.

Does the shortcode work now?

RE: not sure how to send you a screenshot?

You have many options, here’s several site which let you share images/screenshots

• https://imgur.com/
• https://cloudup.com/
• https://screenshot.net/
• https://snag.gy/

These are just a small sample of those returned by doing a search for free share screenshot.

If you use Dropbox or Box.net you can share that way too. Or if you have a web host you could upload using FTP and share the link to the image.

Lastly, if you have purchased any of the premium add ons, you can login to the support forum using the same user/pass that you created during the checkout. When logged in you have permissions to attach images/docs to replies.

[Steven Zahm]

@ Joe

RE: I have added entries to the table and created categories.

Ok, so the plugin is definitely installed and activated.

Can you attach a screenshot of page being editing in the Text tab?

Also, do the conflict checks I’ve linked to. Let me know what you learn.

[Steven Zahm]

@ Matt

Did you by chance change file formats, ie. JPEG to PNG (or reverse)? I’ve ran across that in the recent past. Which actually would not be a Connections issue. It would be a server issue. The image processing library was erroring out on JPEG or PNG, can not remember which. When that happens it is because the server is reconfigured.

[Steven Zahm]

strong text

RE: If we are running a local copy of wordpress on our server affect how shortcodes work?

Not exactly sure what you’re asking … shortcodes do not operate differently local vs server. (Local is still a server since you have a LAMP/MAMP/WAMP stack installed in order to run WP).

RE: When I preview the page

Define “preview” have you actually saved the page first, ie. a draft or published it?

If you have other plugins installed, I recommend doing the following:

• How do I check for a theme conflict?
• How do I check for a plugin conflict?

The few times I’ve run across this in the past, the issue was always either Connections was not actually installed or it was installed and not activated. You’ve confirmed it was installed, can you please confirm that is activated?

[Steven Zahm]

@ Beverly

Great to hear!

[Steven Zahm]

@ Beverly

It is due to the way the theme has globally styled the text inputs which is overriding the required style for it to display properly. Add the following to the theme’s custom CSS area.

#cn-list span input, #cn-list span input[type="text"] {
    padding: 3px 6px;
}

That should fix it. Hope that helps, let me know.

[Steven Zahm]

@ Al

I was finally able to replicate this error in my testing enviroment. I was able to track down and correct the error. The next update will contain the fix. Apologies for the trouble!

[Steven Zahm]

@ Joe

Have you installed the Connections Business Directory Plugin? If you have, edit the page you added the shortcode too, switch the editor to the Text tab and remove any HTML in and or around the shortcode.

Hope that helps, let me know.

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