[Steven Zahm]

The shortcode is not valid:

[cn_multi_category_search category="x| enable_country=true enable_region=true enable_city=true enable_zipcode=false]

You need to remove category="x| since that is only partial fragment of the category option.

The states are pulled from actually addresses added to entries? have you added full addresses to any entries? If you have, make sure they have the state field populated.

Hope this helps, let me know.

[Steven Zahm]

@ Michael

It is not so much as new vs existing…

It is not uncommon for plugins to need the file in question to ensure the tables that it requires are up to date. This is what Connections is doing. It is checking that the tables are current so it know of it needs to runs any db upgrades or not.

It could be that the other existing plugins do not have any database tables. So there would be no need for them to load that file and would not generate a error.

Since you’ve updated Connections in the past without issue, I suspect that GoDaddy may have changed something on their servers which is causing this issue for you. I would suggest contacting GoDaddy support to let them know of this issue. Perhaps this is something the can quickly correct.

Also, if you send me an FTP login, I can take a look at the permissions of the files and tweak them so the files can be loaded by WP.

I’ll also need a temp WP admin. You can use this plugin to create it:

https://wordpress.org/plugins/temporary-login-without-password/

I do not think it requires any database tables so it should install and work without any issues.

Reply back, as a private reply, with the login details for FTP and the temp WP admin login link.

[Steven Zahm]

@ Michael

RE: However I am not having any issues with any other plugins except for code snippets. I have been able to update other plugins since and activating other plugins has worked fine.

Could we test this further? Please try installing this plugin:

https://wordpress.org/plugins/email-log/

This is another small little plugin your can try installing and delete afterwards. If this one fails too, that does make the GoDaddy link a little more relevant.

let me know what happens after you try installing that plugin.

[Steven Zahm]

Update the multiple category search shortcode to include the state/country options set to true. Here’s an example:

[cn_multi_category_search enable_region=true enable_country=true]

Add the enable_region=true enable_country=true to the existing cn_multi_category_search shortcode instance, do not add it as another instance.

Hope this helps!

ps. Which email address did I email the download link and instructions to for the multiple category search?

[Steven Zahm]

@ Michael

RE: I tried installing the code snippets plugin and it crashed the site each time. I had to delete it through sftp for the site to come back.

Ok, the point of this test was to eliminate Connections as the cause of the issue you are experiencing. The Code snippets, like many plugins including Connections, create custom tables and need that core WP file in order to create them.

For some reason this is not possible on your site. Do you have any security related plugin installed on your site? If you do, perhaps it is blocking access.

It might be worthwhile to open a support ticket with your web host too. I suppose they might have strict security policy in place where that file is only permitted to be accessed under specific conditions. Just guessing.

By chance, is your web host GoDaddy? I found this thread in their support forum.

I also found this in the wp.org support forums.

Maybe one of those links will help.

I hesitate to recommend this, especially if you have having permissions issue. You could try reinstalling WP. Do this by clicking the Re-install Now button on the WordPress Updates admin page. That could possibly install all the core WP files again with the correct permissions.

[Steven Zahm]

@ TWTTS

RE: Does that mean I need to create Sub Categories i.e. Top-level – Practitioner then subs i.e. Country, State, County, City etc? before the Multiple category search Plugin would allow me to select one of the above in a search?

Do you have a copy of the multiple category search plugin? I can not find where it has been sent to you. If I did send you a copy, It would have included the instructions on how to enable the search state/country fields.

[Steven Zahm]

I suspect it has to do with how the CSS widths of the columns are configured. For example, the div you placed the shortcode within should not be set to 100%. You could set the width of the sidebar and set it to display as an inline block or float it. The same for the container div, but you would not set the width because you would want it to fill the remainder of the width.

Here’s a link to a basic CSS column tutorial.

https://www.w3schools.com/howto/howto_css_two_columns.asp

The cards themselves will take up the full width of the container they are within.

Hope this helps!

[Steven Zahm]

@ paul

Hmmm, this error does not make sense. The template index is wat is being added/set. I am unable to replicate this error? Which template are you customizing?

Can you please create a temp admin using this plugin so I can take a closer look?

https://wordpress.org/plugins/temporary-login-without-password/

Reply back, as a private reply, with the login link.

[Steven Zahm]

@ Michael

The 604 permission does not seem to be correct. I would expect it to be 644 Are all .php files on the server set to this permission?

A little experiment…

Do you have the Code Snippets plugin installed? If not, great, that is perfect.

Can you please install it? What is the result? You can delete it afterwards.

[Steven Zahm]

@ Bernhard

This error is fairly rare and usually only ever happens when any of these constant are defined incorrectly in the wp-config file; WP_SITEURL, WP_HOME, WP_CONTENT_DIR or WP_CONTENT_URL. Do you have any of these manually defined in the wp-config file? If you do, can you remove them and let WordPress setup them up to see if that fixes the issue?

[Author]

Posts