[Jeff Foutch]

Thanks Steve. I believe I have better understanding now. I will give it a try and see if this hasn’t fixed it. Thanks again!

[Jeff Foutch]

Steve, yes I just now tried resetting the role capabilities. I reset then selected the roles again because it removed all our role settings. I then went to check one of our member directory profiles and his entries are still duplicated. The member you can use to test is Wayne Robbins. Thank you for your help with this.

[Jeff Foutch]

Hey Steven, this problem has been coming back up. I just created a test account myself added a biz. directory entry and saved it, everything looked fine. I then came back made an edit and it duplicated the entries. I then deleted the duped entries and saved, and it did it again, this time multiplying the duped entries by a factor of one. Every time I edit, even delete the dupes, they are duplicated by a factor of one. You can’t even delete any entries they just keep getting duplicated, adding to them every time. Very frustrating. I appreciate your help with this. Last time you me you had a saved userid. if you need me to provide that again I will be glad to do so. Your username is ‘connections’ and the email tied to it is: xxxxx

• This reply was modified 12 years, 3 months ago by Steven Zahm. Reason: Remove email address

[Jeff Foutch]

Any update on this one?

[Jeff Foutch]

Thanks Steve. Let us know if there’s anything we can do to help troubleshoot the problem.

[Jeff Foutch]

Steve, this problem has crept back up again. For the life of me I can’t remember how it was resolved last time. In any case, we have a member who just added a new directory listing and the system created a bunch of copies of his address.
See here: http://www.njlpia.org/locate-an-investigator/?cn-s=adams&cn-cat=
Not sure what is causing this. Please help me troubleshoot this problem. I will gladly give you admin access via email, but if you happen to have the old one I gave you it should still work for you.

Thank you,
Jeff

[Jeff Foutch]

I’m not sure which version we upgraded from, but we’ve been fairly consistent with updates. I did notice that clicking update remove all of the multiple entries (I did this last night, which removed about half a dozen duplicates) but some action seems to restart the duplicating process as this morning there was a single duplicate of the address and phone. I’ll have to check with the member to see what exactly he may have done to cause the duplicates to return. In the mean time I have clicked update and removed them.

Do you know what could cause them to return like that?

[Jeff Foutch]

I think I understand. I was aware that updates caused us to lose custom roles, its good to know you are working on fixing this. So, are you saying that I just rechecking add/edit doesn’t fully do it? Do I need to first check “reset all roles and capabilities” then save to get it to work?

[Jeff Foutch]

Great, thanks for your help. I have submitted a help desk ticket with the login information

[Author]

Posts