[Steven Zahm]

@ Kitty

You have me confused. I do not understand what the problem is.

You have the image set to 600px x 400px.

The wheat.jpg file is 168px x 150px.

So, to meet the set size of the 600px x 400px the image must be scaled up. With the “Resize proportionally adjusting the size of scaled image so there are no margins added.” option chosen the resulting image size should be 448px x 400px.

(168px x 400px) / 150px = 448px

This image is not being cropped. It is being scaled up to be within the set dimensions. Exactly as it should be.

[Steven Zahm]

@ william

No, you data is safe and will be there when after you reinstall Connections.

[Steven Zahm]

@ william

This is a WordPress error. The folder that existed from the previous installation of Connections still exists. You must first delete that folder before you can reinstall Connections. This is a WordPress safeguard.

Here’s a link to a tutorial I found after a quick search which explains the issue in more detail and how to correct it.

http://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/

Hope this helps!

[Steven Zahm]

@ bebe

That error is common if the page took longer to display than set by the PHP max_execution_limit or if PHP ran out of the memory allocated to it.

Browsing around your site it seems that the http://www.aapda.org/directory/ page is the the directory home page. This will be the page used in the Customizer preview.

Seeing as you are using the Default template which does not support pagination and it appears you may be displaying 100’s of entries on this page. This could easily cause one or both of the mentioned causes of the error. This is not a bug or limitation with Connections. The same would happen if you were to try to display as many WordPress posts on a single page.

Here’s my suggestion…

In you WP admin edit the http://www.aapda.org/directory/ page.

Add limit=50 to the existing shortcode so you have something like this:
[connections limit=50]

By limiting the number of displayed entries, hopefully, you will be able to Customizer. If you still get the error, try reducing the limit value.

After you have made the change, remove limit=50 option from the shortcode.

Seeing your setup, I would highly recommend that you add force_home=true to the shortcode so the “Back to Directory” link goes back to the map page instead of the http://www.aapda.org/directory/ page which will throw the server error.

Hope this helps, let me know.

[Steven Zahm]

@ bebe

• Navigate to the Connections : Templates admin page.
• Click the Customize button for the Default Entry Card template.
• The page will reload displaying the Customizer on the left and a preview on the right.
• Click the back arrow in the upper left of the Customizer.
• Click the Advanced panel.
• In the preview, click any entry name. It does not matter which. The preview will refresh displaying the single entry profile/detail view.
• In the Advanced panel change the Address Format option to this:
  %line1% %line2% %line3% %city% %state% %zipcode% %country%.
• Click the Publish button and exist the Customizer.

Hope this helps!

[Steven Zahm]

@ Kitty

RE: It looks like I can’t achieve what I need

Yes, it is very possible, hundreds of others do…

Perhaps the theme is overriding the image display. Can you link to an example showing the image not displaying correctly?

Also, since the template has been modified… what is the exact code as it exists in the template now for the image? Paste it here, then highlight and click the {} button so code formatting is preserved.

[Steven Zahm]

@ Mathew

That error occurs when there is an error communicating with the license server. My guess is that for some reason your web host was not able to connect to ours. I suspect this is temporary and will have resolved itself by the time you read this. If it has not, please let me know.

[Steven Zahm]

@ Kitty

Looking at the screenshot again… looks like the template has been altered so my instructions may not apply anymore…

Follow the same instructions as before, but, instead of clicking the Image panel, click the Bio Tray Image.

Make sure you choose the “Resize proportionally adjusting the size of scaled image so there are no margins added.” option. This does not cropping, only scaling so the image fits within the defined width/height.

Hope that helps.

[Steven Zahm]

@ Kathy

It is a file/folder permissions issue. WordPress does not have the necessary permissions to create the folder.

Log in to you site with FTP and navigate to the ../wp-content/uploads/ folder. Make sure the permissions are set correctly. I think they need to be 755. When you change the permissions, make to to propagate the changes to the children folder. Filezilla has an option to do that when you change permissions on a folder.

Hope this helps!

[Steven Zahm]

@ Kitty

• Navigate to the Connection : Templates admin page and click the Customize button for cMap.
• The page will reload with the Customizer on the left and a Preview on the right.
• In the Preview, click a entry name, any entry name, it does not matter which. The preview will reload showing just that entry profile detail page.
• Click the back arrow in the upper left of the Customizer.
• Click the Image Panel.
• Change the crop mode.
• Now, click an entry name, the first in the list will do, but it can be any. The preview will refresh displaying just that selected entry.
• Change the crop mode, again.
• Click the Save and Publish button and exit the Customizer.

Hope that helps!

ps. When in the Customize the list view and the profile detail view are configured separately to allow you greater flexibility when configuring the template. This is why you had to click into the entry profile detail view in the customizer preview.

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