[John Hawks]

@Steven

I misspoke in my very first message, I’m afraid … we’d been using Excerpt Plus, but when we added your ROT13 plugin to hide our members’ email addresses, it was our understanding that Excerpt Plus doesn’t work with ROT13 (something about the fading effect that Excerpt Plus does with the members’ entries?), so we went back to the Default Entry Card template …

1. Is it not possible to limit the number of entries on a page if we use the Default Entry Card template?
2. If the answer to # 1 is “Yes, it’s not possible,” what templates work OK with ROT13?

Our goal is to do two things: (a) control the # of entries appearing on each directory page (10 entries, 20 entries, etc.), AND (b) use your ROT13 plugin to hide our members’ email addresses. Beyond that, honestly, we don’t care which Connections Pro template we use – Default Entry Card, Excerpt Plus, or something else …

Thanks again, Steven! Once again, your customer service is just unbelievable!

[John Hawks]

Steven, thanks! I remember now – we had to switch to the Default Entry Card template because I think we saw in the documentation when we set up this site that the Excerpt Plus template doesn’t work well with the ROT13 plugin to hide members’ email addresses …

I switched out the shortcodes you sent me above with that muddled list we had, and everything looks great …

The only challenge is we still can’t figure out how to limit the number of entries on a page … we tried adding page_limit=10, for example, but the directory page is still showing all 116 entries on a single page … thanks for your help!

[John Hawks]

Steven, thanks for the incredibly quick reply – that was indeed the problem!

We use a lot of WP themes and plugins across a ton of sites that we maintain, and I must say – your stuff works 24/7/365 without hiccups, and the support you offer is absolutely incredible!

I’ve already posted a 5-star WP review about your programs … I wish you’d also set up a “tip jar” on your site for clients like us who really appreciate the hard work that must go into providing the customer service that you do …

Thanks again and happy holidays …

[John Hawks]

Steven, thanks so very much for the quick turnaround on the replies – and, for the comprehensive answers! I’m not sure when you sleep (!), but just wanted to thank you for your usual amazing customer service!

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