[carolin]

Steven ..

Well this is for sure the weirdest thing —

I tried your suggestion — ‘Try visiting the page with your account with a private browser window’ ….

And when I did this everything worked as it should.

Connections is working as it should — but I am clueless as to why this problem manifested as it did, and how just using the private browser window made the problem go away and things appear fine.

Thanks for taking the time to go through this crazy situation and come up with an idea.

I really appreciate it.

[carolin]

Steven …

if you can’t determine what is happening with this issue — would you suggest that i should export all the connections data in a csv file and then delete completely the connections plugin — and then after deleting the connections plugin, reload it fresh and import the csv file of data?

Or would this have any chance of clearing up things do you think?

Seems like a weird issue for sure.

[carolin]

Steven ..
after sending you the private message I was on site backend and looking around —
and unless you logged on after I sent the message and installed that User Switching plugin under your credentials —– well, unless you did, it does appear that the User Switching plugin is installed — even though the error messages cropped up that I sent to you happened , when I had tried to do it.

In any event the User switching plugin seems to be on the site now.

[carolin]

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[carolin]

Steven ..

OMG — I tried logging in with the account I made for you — and you are correct —- everything works as it should with the new logon —

Then went back and relogged in as myself with the old account I have used for a long while and problem cropped up again, just as I had originally described.

This seems very weird for sure.

After getting your message I wondered if maybe it was something to do with a bad cookie issue, and I dumped the cookies and tried my logon and it made no difference.

Super weird for sure —- I appreciate you taking a look , with a fresh set of eyes.

Wow, this issue is a first for me to see a problem crop up that is user logon specific —- maybe I need to create new logon credentials for myself and scrap the old logon —

Again thank you — you helped identify the culprit for sure!

Thanks.

[carolin]

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[carolin]

Thanks much — I finally got the license to change over to the live site — I guess the mistake I made initially was just doing the license/site change over on the Purchase History page — but all is good now —
Again thanks.

[carolin]

I am asking the above question about how long it might take to be able to switch the license because I seem not to be getting the primary site to be able to update, because it continues to say that the ‘license is not active on the site’ — but I switched the URL to the primary site on the Connections site — ??

[carolin]

I guess I can jockey between the 2 sites with the license — I only need to have the license on the sandbox briefly, at any point in time, to test out updates before I do the live site.

But how long should it take for the license to switch from one site to the other — if I use the Connections panel for example, to unlicense the sandbox, and add the live site URL – is there sort of a ‘rule of thumb’ of how long it will take for the switched site to be able to recognize the activation of the license and be able to be updated?

Thanks much.

[carolin]

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