[Robinton]

Steven,

Yes, that’s it exactly. I’d forgotten that we began development of the site on a staging domain. Your plugins have only been used on this site — but the site itself started elsewhere then moved to its own domain.

I apologize for the confusion, and appreciate your help.

Thanks!

Robinton

[Robinton]

Steven,

That worked. I’m all set now.

Thank you!

Robinton

[Robinton]

Steven.

Thank you — but unfortunately, that didn’t fix it. On the Connections / Settings / Licenses tab, both plugins said, “License is not active on this site.”

When I click on the Activate button, the message changes to “License activation limit has been reached.”

But this is the only site any of my Connections plugins have ever been installed on.

Thanks,

Robinton

• This reply was modified 10 years, 6 months ago by Robinton.

[Robinton]

Steven,

I had a lot of windows and browser tabs open at the time, so my computer was quite slow. Even though I waited awhile after hitting the renewal button, it’s possible that my computer hadn’t processed the request before I hit checkout.

Your prompt, totally satisfactory response, including both the actions you took and your detailed explanation, is a perfect example of how customer service SHOULD be done.

Kudos!

Robinton

[Robinton]

Thank you.

[Robinton]

Steven,

By “this page” I presume you mean https://github.com/jeremyBass/connections-levels/blob/master/connections-levels/includes/class-connections-levels.php

In the bottom right I see links for Status, API, Training, Shop, Blog, and About, but no button for download. I went to the API, Training and Shop links, and again saw no download button. And I don’t see one on THIS page either.

Please advise.

Thank you.

Robinton

[Robinton]

Thank you, Steven.

On https://github.com/jeremyBass/connections-levels/blob/master/connections-levels/includes/class-connections-levels.php I see a large block of PHP code, including the four lines you specifically called attention to.

However, I don’t see a link to download the plugin.

How do I download the plugin – or what do I do with this block of code? Is there some place I should insert it?

Thank you.

Robinton

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