[Horacio Gaspar]

I was able to fix it by adding this code to my functions.php child theme

$admin_role = get_role( ‘administrator’ );
$admin_role->add_cap( ‘export’, true );

This will get me going until I figure out why it’s missing in the first place.

[Horacio Gaspar]

It looks like I am missing the Export Option in Tools as well. I gues I need to figure that out. Thnaks

[Horacio Gaspar]

If I go to Tools (on main sidebar) I see the following option (I ‘ll try to illustrate my options below)

–Plugins
–Users
–Tools
—-Available Tools
—-Import
—-Forums
—-Email Log
—-Export Personal Data
—-Erase Personal Data

[Horacio Gaspar]

I am the site admin and have full admin, access, both within wordpress and external such as WHM, FTP SSH etc. should I need it. Is there somewhere I can look to see why my access would not be enabled?

[Horacio Gaspar]

Hi Steve,

Thanks for the quick reply. The versioning as you explained it, makes sense. I still having trouble finding the export feature ( I will attach screenshots so that I don’t waste your time). Here’s what I did
Clicked on Connections on sidebar . – it expanded and I clicked on Tools. When I viewed Tools page – I only see “Import”, “System Information”, “Settings Import/Export”, and “Logs”. If I click on the Export button it only export settings in json code format to export to another site. Below are the screenshots to illustrate how I understood the instructions to be and my result.
https://venusconcept.box.com/s/h6uo4fqh2fj75gbv66luewrn7dpivvsd
https://venusconcept.box.com/s/2bx1e46dzpl8laach44pf98jk12zou7z

Thanks again
Horacio

[Horacio Gaspar]

Yes it helps – thanks

[Horacio Gaspar]

Look like when I imported that I set the visibility to “Public” instead of “public”.
I think this has created my issue. I went in the database and fixed some of the records – now it allows me to delete the phantoms.

[Horacio Gaspar]

I de-activated the connection plugin and re-activated, that fixed the email missing issue; I’m still having issues with the duplicated phone & email records.

[Horacio Gaspar]

Sorry 1 more thing I just noticed is that email addresses are not being displayed. I checked under customized and verified that the option to display email is enabled. I notice this with all the templates I am using: tile, card, market. Any suggestions? & Thanks

[Horacio Gaspar]

FYI – I noticed it seems to happen with the records that I imported using csv import. If I edit with newly created records it doesn’t seem to happen.

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