Reply To: Help

Please review the CSV file requirements and tips. Following these generally resolve most issues experienced during imports. Here’s the link:

• CSV File Setup Requirements

One other tip, if you have any blank columns or columns you are not importing, remove those from the CSV file. The smaller the file, the more efficient it is to process.

If you still have trouble, then try increasing the memory allocated to PHP and increase its execution time.

• How do I increase the PHP Execution Limit?
• How do I increase the WordPress Memory Limit?

And lastly, make sure displaying PHP error messages are disabled. If a error occurs during import that can break the import steps. Here’s the link which explains how:

• How do I hide PHP Warnings and Notices?.

As a last resort, try deactivating all plugins except Connections and CSV Import to ensure a plugin conflict is not breaking the process.

Hope this helps, let me know.