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@ John

re: thanks for the incredibly quick reply – that was indeed the problem!

Good to hear that fixed the issue!

re: I wish you’d also set up a “tip jar” on your site for clients like us who really appreciate the hard work that must go into providing the customer service that you do

I actually use to have a donate page a while back. Interestingly, it received the fewest pages visits on the site and yielded one, maybe two donations so I took it down . But that was mostly do to to concern on the possible negative image it might cast since I am also trying to sell items. Maybe bringing back as a tip jar would be alright. I’ll have to give it some thought. Thanks for the idea.