11/07/2014 at 6:31 pm
#309440
Steven ZahmKeymaster
@ gerald
Maybe you have something that is installed that automatically unzips files after they are downloaded. Back to the error message.
WordPress can not install a plugin if a folder that it is trying to install it to already exists.
To get past this, you need to delete the existing folder. According to the error message it is here:
../wp-content/plugins/connections-csv/
You delete this folder by logging into your site via FTP.
After you delete this folder WordPress will be able to install the plugin.
Hope that helps!