Reply To: image doesn't load with image_width shortcode

08/30/2014 at 12:55 pm #302444
Steven Zahm
Keymaster

@ Margaret

The cause is usually one of two reasons. Folder permissions or document root.

Try…

Change the permissions of the following folders and files to 767:
../wp-content/connection-images/
../wp-content/plugins/connections/cache/
../wp-content/plugins/connections/cache/index.html

If that does not do it, try:

Add the following to the timthumb-config.php file found here:

../wp-content/plugins/connections/includes/libraries/timthumb/

This is what you need to add, make sure to change the doc root accordingly:

define ('LOCAL_FILE_BASE_DIRECTORY','/my/doc/root/');

What '/my/doc/root' will be, will depend entirely on the server setup. If you go to the the Connections : Dashboard admin page and look at the the System widget; there will be a constant named CN_PATH. The doc root should be the beginning portion of that path. What I can tell you is that from the wp-content on will NOT be part of the doc root.

Alternatively…

If you would be willing to give me a temp admin account, I can install a beta version of the next release of Connections. The image processing code has been completely rewritten from scratch. I believe it will easily resolve this issue for you.