Yes, I do offer support right here on these forums. the general feeling I get is that people are very happy with the level of and timeliness of response. I can’t promise immediate or even 12 hour response times, but generally I think I get to nearly everyone in around 12 to 24 hours. It could be longer if it a weekend or during the holidays.
The FAQ/s are updated regularly … anything that I get more than a handful of questions about. The doc always trail, but are updated, slowly.
Hope I addressed your questions.