@ Sylvie
The shortcode needs to follow the example supplied in the instructions:
[cn_multi_category_search category="x||Default Text in Dropdown|Search Results: %s,y||Default Text in Dropdown|Search Results: %s,z||Default Text in Dropdown|Search Results String"]
You also need multiple parent category tree structure setup on the Connections Categories admin page. Looking at your directory page, you have a simple small list of categories. So, I am unsure of exactly what you are trying to accomplish with adding multiple category search options.
Sample Category Tree with Sample Shortcode
- Audiologists – ID 19
- Child Category 1
- Child Category 2
- Child Category 3
- Clinics – ID 23
- Child Category 1
- Child Category 2
- Child Category 3
- Disability Services – ID 32
- Child Category 1
- Child Category 2
- Child Category 3
[cn_multi_category_search category=”19||Search for Audiologists|Search Results: %s,23||Search for Clinics|Search Results: %s,32||Search for Disability Services|Search Results String” enable_zipcode=true]
This will result in three dropdowns where the children categories of the respective parent categories are listed as options with a zip code radius search field.
In regards, to just the shortcode text displaying, if you copy/pasted from the email, the underlying HTML within the email was also copy/pasted likely breaking WordPress’s ability to properly parse the shortcode.
To correct this, delete the entire shortcode, switch the editor to the Text tab and then manually type it in and be careful not to misspell anything.
After you have the shortcode corrected and it display, remember to disable the category filter and keyword search in the cMap template so they do not conflict/confuse the user.
Hope this helps!