Steven – I finally got it. You referred to clicking on the “Downloads tab” however I focused on the one key word “Downloads” and clicked on the “View Details and Downloads” link in the purchase history. I didn’t pay attention to the mention of TAB, so I missed seeing that – it’s in much smaller text, above the more obvious list of Purchases.
Thank you for staying with me, and continuing to graciously explain where to look. My only suggestions might be to make the TAB structure a bit more prominent and/or to explain more explicitly to click on the Download TAB at the top, and state that it is ABOVE the list of purchases.
Thanks again for your dedicated, super-professional and caring support!