[Steven Zahm]

@ Martha

RE: our website requires a login to view, so do I really need the ROT13 extension?

If it requires a login to view, then no it is not needed.

RE: I deactivated the ROT13 extension. Now the emails display.

I suspect the cause is a fatal javascript error on the site which is preventing scripts which are to run after the error can not. Navigate to the page using Chrome, hit the F12 key and then click the Console tab to review the errors.

Another possible cause is that you might be using a caching plugin which has added a defer script loading option. The ROT13 script can not be deferred. So if you have a caching plugin and have enabled its defer script loading option, make sure you exclude the ROT13 script.

Hope this helps, let me know.