Steven Zahm@ LindaK
When you click. the submit button the form should disappear, replaced with a processing message and then a success message. If this is not happening, one of two two is usually the issue. The theme or another plugin is causing a fatal javascript error which breaks all javascript after the error from running. Or, the Form javascript is not being loaded on the page usually due to the theme not properly adding the core WordPress wp_footer() template tag or changes the page rendering so the script is not queued when it should be. A bonus cause… caching. If you are using caching, please make sure you are not caching pages for logged in users. That will cause you all sorts of issues when a dynamic site.
If you can give me a link to the page and a login, I can take a closer look. The login details can be posted here as a private reply.