Steven Zahm@ Dii
re: My last question was should I just renew the licences and get you to refund the bundle?
Then I can buy the extras that come with the bundle separately.
You can, but, purchasing the bundle, as you have, is much less expensive.
re: did rename each file but it keeps telling me that it is not licenced to the site even though I have enabled it in my Purchase History.
What site are you trying to activate the items in the Pro Pack on? Currently may are registered to the http://mica.org.au/ site.
Here’s what you should do… generally this is not ever necessary but I can not determine what state your site is in currently. So, starting over is a good place to start. So to speak.
- Navigate to the Connections :: Settings admin page and click the Licenses tab. Deactivate any licenses which are activated.
- Navigate to your purchase history and click the Licenses tab. Click the Manage Sites link and the the Deactivate Site button (if there is one, it will only display if a site has been registered).
- Deactivate and then delete any previously installed versions.
- Download the items from the Pro Pack from the Downloads tab in your purchase history.
- Install and activate the items from the Pro Pack you just purchased.
- Finally activate the support license keys you receive for the items in the Pro Pack using your new support license keys, not the expired ones.
Now, that said … Honestly, I’m still not certain this answers your question in regards to the licenses but I’ll try to answer regardless…
You purchased several items which have had their support license key expire. Purchasing the Pro Pack does not renew the expired items you’ve already purchased but you do not necessarily need to install the item from the Pro pack Purchase. All you really needed to do was navigate to the Connections :: Settings Licenses tab and activate your new support license key you received for the items in the Pro Pack purchase. Hope fully that make sense.