Reply To: Import Plugin is not working

10/14/2016 at 9:50 am #395792
Steven Zahm
Keymaster

@ Jade Le Maitre

The issue is that your CSV file does not meet the requirements. Specifically

  • “The CSV text file must have fields for the first name and last name OR organization name and must be mapped to the corresponding fields within Connections, otherwise that row will be skipped when the CSV is being imported.“

You are defining the entries as individual but not supplying a last name. You name field has both the first and last in the same field. They need to be separated.

Your also have extended characters, you need to make sure your file is UTF8 encoded. This can cause that row containing the characters not to be imported.

  • “If the CSV file being imported is using extended characters such as ä, è, ö and ü the file must be UTF8 encoded.“

After you correct these issues, the file should import just fine. Hope that helps!