[Steven Zahm]

@ eseone

I’ve been looking into this… both emails you forward back to me are for the same license key but they are different reminders. You’ll get four of these:

• One month before expiration
• One week before expiration
• One day before expiration
• One week after expiration

The two emails you forwarded back to me are:

• One week before expiration on 5/23
• One day before expiration on 6/16

From what I can tell you never received any emails after you did the first renewal on 6/16 (the second renewal was on 6/27).

Did you perhaps still have both of these in your inbox? Or is there a third email you received after 6/16 that you did not forward back to me for investigation?