Reply To: Plugin update failed / License problem

07/11/2016 at 10:35 am #382320
Steven Zahm
Keymaster

@ John

re: I didn’t realize that the license was tied to the development site.

Yes, the license would be tied to the site it was activated on. Except for the following:

  • localhost
  • 10.0.0.0/8
  • 172.16.0.0/12
  • 192.168.0.0/16
  • *.dev
  • .*local
  • dev.*
  • staging.*

re: So that’s why the plugin wouldn’t update. It’s also why when I deactivated the license and tried activating it, it wouldn’t work.

Correct. Deactivating on the first site and activating on the second does work, but not immediately because the software that handles the caches license checks which are cleared daily.

re: So I went to my account, manage site and deactivated the old development site, then put in the URL of the production site. Went back and activated the license and it worked. Now the plugin updates successfully.

Yes, this would cause the above mentioned cache to be flushed and the license check to pass immediately.

re: Please advise as soon as possilbe since my live site is not showing correctly now.

I’m curious about this. If WordPress is unable to pull an update, no files are changed so nothing would have changed.

How did it not display correctly?