re: We had the free version of Connections, deleted it, and installed the paid version of Connections. We are not seeing the tabs that were present in the tutorial including “licenses” and “imports”.
There is no “paid version” of Connections… there is only the free Connections. You need to reinstall Connections in order to use the CSV Import extension. The extensions and templates are add ons to the to the free Connections plugin which add features to it, for example, bulk importing via the CSV Import extension.
I hope that clears up the confusion so you can get up and running!