[Steven Zahm]

@ Alison

IF it is showing up in the logs, then that means as far as WordPress is concerned, it was sent successfully. The reason for not receiving it can range from the web host did actually send it to it was filtered as spam by the email provider.

I have not used it myself, but in the circumstanses I have been recommending the Postman plugin. I suggest giving it a try. One thing, the Connections email might not show up in its logs. I had to add filters to look for other email logging plugins and specifically add support for them. I have yet done this for Postman. Just want to let you know incase you see them in Connections logs but not Postman logs.

Hope that helps, let me know.