re: I have sent a few e-mails with NO response.
I have not received any email from you before today, this forum post and the duplicate message sent via the contact form. Were you perhaps sending email replies to the transactional email that says at the top; “do not reply”? If you were, then I would never see those.
I going to reply to this forum post and not the duplicate contact form message. That would be confusing for the both of us.
re: it is not installing correctly on my website
I’m sorry to hear that you are having trouble. If you can give me more details, I can certainly help. For example, the steps you followed to install the template and perhaps an error or other messages you saw when trying to install the template.