[Steven Zahm]

@ Jane

Sorry to say this is a web host permissions issue, there not anything I can do about it.

If you noticed, you need to enter FTP login details to install plugins. That in itself is not an issue … but that lead me to simply try a test image upload into the WordPress Media Library … that fails too.

Looks like the last time something was up;loaded to the site was in June of last year. My guess something at the host level has changed between now and then.

You’ll have to contact them and request that the /wp-content/uploads/ folder be writable to PHP. After that is done, things should work automagically.