The first thing to do is update your version of Tile Plus. The version you’re using is about two and a half years old. It is a free download to you which can be download from your [purchase history](http://connections-pro.com/my-account/purchase-history/). Make sure to carefully following the [installation/upgrade instructions](http://connections-pro.com/documentation/install/templates/). I do not think it solve whatever the problem is, but it is a good first step to make sure everything is up to date just in case.