@ Bill
WordPress 3.8 (I think that was the version) did major updates to the visual editor which required just about every plugin that uses it to need to be updated. With that said, the version of Form being used is nearing 3 years old.
I highly recommend you updating to the latest version which can be downloaded via your purchase history.
Installing this update should fix the issue with the visual editor.
I do see you used the shortcode option to change the header text for the bio and notes section. These two shortcodes no longer exist in the newer versions. My suggestion is to remove all shortcode options that you’re using and instead set those options on the Connections : Settings admin page under the Form tab.
To change the headers for the bio and notes fields, you need to follow the instructions in this QuickTip.
The text domain for any strings within the metabox will be connections. Strings that are specific to Form, the text domain will be connections_form.
Hope that helps!
