Steven Zahm@ Alane
My guess is that it is not broken and doing what it is supposed to do…
Looking at the site, it appears you may be using the category shortcode option (and perhaps others). What is the exact shortcode used to embed the directory?
It appears you used the category shortcode to display the Affiliates category, so when you click view all, you are viewing all entries within that category, not all entries in the directory.
To view all, you must remove any of the shortcode options which limit the display of entries such as the category shortcode option.
Why is this? Because “View All” is defined by the limitations set by the shortcode options used (set by the admin).
In regards to the list, I suggest using the CSV Export All tool. Import the CSV file into Excel, or similar app, and filter the list based on the Visibility column … this assumes you are the entry Visibility status to determine if an entry is active or not.
Hope this helps! let me know.