Steven Zahm@ Joe
RE: The themes suggestion just caused more issues for me
Sorry to hear that! WP generally handles switching themes without issue. Perhaps that itself is an indication of a larger issue???
RE: I switched back to the Twenty Fifteen theme and my site is working again.
Does the shortcode work now?
RE: not sure how to send you a screenshot?
You have many options, here’s several site which let you share images/screenshots
These are just a small sample of those returned by doing a search for free share screenshot.
If you use Dropbox or Box.net you can share that way too. Or if you have a web host you could upload using FTP and share the link to the image.
Lastly, if you have purchased any of the premium add ons, you can login to the support forum using the same user/pass that you created during the checkout. When logged in you have permissions to attach images/docs to replies.