Reply To: Installation failed: Destination folder already exists.

04/23/2018 at 8:50 am #459849
Steven Zahm
Keymaster

@ hendersonkycrg

RE: Went to update Connections Business Directory and the update failed. Deactivated Connections, including cMap template and all extensions and now it won’t reinstall.

Sorry to hear you are having trouble! This is actually a WordPress error because WordPress failed to properly update the plugin. This is unfortunately out of my control. This is actually a somewhat common error users eventually face and is not limited to Connections as shown by this quick web search:

https://www.google.com/search?q=”Installation+failed%3A+Destination+folder+already+exists.”

WordPress is pretty robust when it comes to installing and upgrading plugins but this process can fail for many reasons.

Luckily the solution to fix this should not not be too difficult. Here’s how:

  • Log into your site with FTP or by using the web hosts file manager.
  • Navigate to the ../wp-content/plugins/ folder.
  • You should find a folder named connections. Delete this folder and only this folder.
  • Now you can reinstall Connections normally.
  • You will find all you data is safe after Connections is reinstalled.

There is no need to delete or reinstall any of Connections’ addons such as cMap. It will function properly after Connections is reinstalled.

RE: I’ve literally had nothing but issues ever since I installed this thing. I just don’t understand what is going on. I’ve never had so many issues with a plugin on WordPress ever.

What other issues have you had? I’ve search the support forums for anything else posted by you and was unable to find any? Did you post under another name/email address? I’d really like to know what issues you faced so I can look into them.

Hope this helps, let me know.