Steven Zahm@ Christine
re: How do we get the update for Form?
You can download an update to Form from your Purchase History page.
Deactivate and Delete the current version and then install the new.
re: Do we need to pay for upgrades?
The support and free is for 1 year from the date of purchase. There was an error with you account and when correcting it, the support/expiration reset to 01/18/2017. I’ll honor this so you will have access to support/updates until then, at which point you can renew for another year if you choose.
re: I am trying to find the account name/user name
You can reset your password here:
http://connections-pro.com/wp-login.php?action=lostpassword
The email address to use is the same as the one you are using to make these posts.
Hope that helps, please let me know.
ps. If you add support license key to the Connections : Settings page under the Licenses tab, you will receive inadmin notices of updates and will be able to update with a single click like the free plugins from wp.org.