Steven Zahm@ Cristy
re: I am running the firmness theme. I have several plugins installed but none on the ‘incompatible with cMAp’ list.
Unfortunately many plugins and themes cause fatal javascript errors which is likely the issue you’re encountering. Can you please share a link to the page having the issue.
re: I have the default Names template set as default for ‘ALL’ on the main directory page. I tried using the shortcode [connections enable_category_select='true'] on the main directory page but do not get the category dropdown. Is the shortcode only applicable to the cMap template?
Yes, it only works for templates which have support for the category drop down like cMap. It does not add it to all templates when a template is installed that does support the feature.
re: Second item, the map does not display on the cMap template pages. I have entered an address on the customer’s connection entry but the map shows blank.
This issue can definitely be related to the first, a fatal javascript error.
You can see if there’s an error. open the page in Chrome, hit the F12 key and then click the Console tab. All javascript errors. Generally the error that causes issues are ones that’ll say something about being undefined. On the far right the source file of the error will be listed. Mouseover the file name and the file path will show. The filename and path are strong indicator of the plugin or theme causing the error.
Again, if you share a link to the page in question, I’ll take look.