[Steven Zahm]

@ jeff

Yes you can still have you own custom template. You do not need to buy anything.

It’s hard to say the exact issue because the template is being registered otherwise it would even get to the point of trying to be opened.

The first thing to check, On the Connections : Dashboard admin page there is a System widget make sure the CN_CUSTOM_TEMPLATE_PATH is where your folder with your template files are actually located. Also, make sure this is no different than what is being reported in the error above. All three paths should/have to match exactly.