Reply To: Internal Server Error 500

07/05/2018 at 12:33 pm #466911
Steven Zahm
Keymaster

@ Carrie

RE: I updated my php to 7.1, hopefully that will help.

Can you please confirm the setting? It is still reporting PHP version 5.6.

RE: I went to ‘Errors’ on my cpanel dashboard and the page is blank?

You may have to enable PHP error logging in order for anything to show. Hostgator should be able to help with that.

RE: I will provide the temp login under separate private reply below.

I took a look and this is almost certainly due to PHP running out of memory. Even on pages unrelated to Connections I would run into out of memory errors. It seems Hostgator might be “hard limiting” the max memory to about 170MB even though PHP reports 256MB.

Running PHP version 7.1 would reduce memory usage to around only 25% and run the site faster to boot.

I would also recommend setting the PHP max execution to 300. If the server is slow due to being overloaded at the time of the request, it is possible PHP will simply stop running, not even able to log errors.