[Steven Zahm]

@ Juanita

My first suggestion, please ensure the configuration for Link is done exactly as outlined in the configuration instructions. Make sure you new users are set to be subscribers after they register. The actual user role when the user registers doesn’t really matter but it simplifies the configuration.

Also, take note of the tip about Form in the configuration instructions, that can be very important.

re: I have a setting that allows users with the company email automatically register

What setting is this exactly? It could be possible the auto registration is the reason for the link not to be made. If this “setting” does not populate the correct user’s email address, there will not be a way to link the user account to the existing Connections entry.