Reply To: Update Failed: Could not copy file.

04/05/2017 at 8:37 am #418997
Steven Zahm
Keymaster

@ Jim

That is a WordPress error, not a Connections error… for some reason WordPress was unable to delete the existing file so the update could be installed.

You can try deactivating Connections and then reinstalling the latest version. You data and settings are safe.

If that does not work and you get the same error, you’ll have to login into your site with FTP and manually delete the connections folder found here:

../wp-content/plugins/

Hope that helps, let me know.