[Robinton]

Steven,

I had a lot of windows and browser tabs open at the time, so my computer was quite slow. Even though I waited awhile after hitting the renewal button, it’s possible that my computer hadn’t processed the request before I hit checkout.

Your prompt, totally satisfactory response, including both the actions you took and your detailed explanation, is a perfect example of how customer service SHOULD be done.

Kudos!

Robinton