Reply To: CSV Import – Blank Page result

03/27/2015 at 2:01 pm #329882
Steven Zahm
Keymaster

@ Reshma

Oh… you’re getting the dreaded white screen of death (WSoD)? You click upload and then get a white screen?

How big is the CSV file? How many rows and actual file size? I see the filename is first10000.csv. If that mean there’s only 10,000… that should not be an issue at all.

Generally the WSoD is cause by two issues. PHP runs out of memory or a function in PHP does not exist or is a duplicate. More often than not, it is a PHP memory issue.

First, try the steps outline in this blog post.

Which method will work depends on your host. I suggest starting at the top and working your way down.

If that does not solve the issue…

Check the PHP error logs. They may reveal the source of the issue. If you do not know where they are, you’ll have to ask the host because where the log is will depend on the host.

While you are working on those items, please send me an admin account login. Use the Contact link at the bottom of the page. Please paste a link to this forum thread so I can relate the two.

You can attach a copy of the CSV file to a reply, just change .csv to .txt first. If that still does not work (it should), I’ll reply to the contact email so you can send it to me.

We’ll get this working really quick, I’m sure.